Terms of Service

Service

These terms apply to the connectivity services Techlexity Network provides to business customers, including dedicated internet access, static IP addresses, private office networks and managed routers.

Orders and contracts

Specific terms, prices and SLA are defined in your order form or contract. If your contract and these terms differ, your contract applies.

Customer obligations

You must use the service in line with our Acceptable Use Policy, keep your equipment and networks secure, and keep your contact details up to date, including a contact for technical and abuse issues.

Availability and SLA

Availability targets, response and repair times and service credits are set out in your SLA. Our NOC monitors the service 24/7. We announce planned maintenance in advance where possible.

Payment

Invoices are issued and paid as agreed in your contract. Unpaid invoices may lead to suspension of the service after notice.

Suspension and termination

We may suspend the service for unpaid invoices, for violations of the Acceptable Use Policy, or to protect our network and other customers. Either party may end the contract as set out in it.

Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, such as lost profits or lost data. Our total liability is limited as set out in your contract.

Governing law

These terms are governed by the laws of Ukraine.

Changes

We may update these terms. The date at the top of this page shows when they last changed.

Contact

Questions about these terms: sales@techlexity.net.